Due to the rising concerns and spread of COVID-19, we are taking precautions and putting the safety of our employees and candidates first. As a result, there may be some delays in our recruitment process.

 

As we practice social distancing, we will be conducting all interviews virtually. Further information and guidance on participating in virtual interviews is available to shortlisted candidates by request.

 

If you are offered a position with this, we will endeavour to accommodate remote-working until the COVID-19 restrictions are lifted.

 

The Recruitment team are currently working remotely but the phoneline is temporarily closed.

 

Thank you for your patience.

Inside Admiral

Admiral shortlisted for Contact Centre Awards

Admiral is in the running for an industry award recognising engagement in our Customer Service and Customer Accounts departments.

We are finalists in the People Engagement category of the Welsh Contact Centre Forum Awards which will be held in Cardiff on Thursday March 3.

Our commercial van insurance broker Gladiator has also been honoured after Rachel Roberts was named as a finalist in the Support Person of the Year: IT MI Facilities category.

The Welsh Contact Centre Forum Awards will be attended by up to 700 guests and takes place this year in the Donald Gordon Theatre of the Wales Millennium Centre.

Admiral’s Customer Service Managing Director Dave Halliday said: “Engaging with your workforce is essential to achieve a clear objective. It is vital staff speak their mind.

“Getting clear objectives is vital and getting pillars behind that is vital.”

Customer Service at Admiral is defined by our four pillars of Service, Engagement, Efficiency and Knowledge.

Staff in both our Swansea and Cardiff offices have also taken part in challenges to support charities across South Wales.

Dave added: “The challenges have given our staff a real sense of belonging and achievement.

“Engagement can be feeling more like a team and doing something for the community.

“We have built a structure people feel comfortable with.”