Due to the rising concerns and spread of COVID-19, we are taking precautions and putting the safety of our employees and candidates first. As a result, there may be some delays in our recruitment process.
As we practice social distancing, we will be conducting all interviews virtually. Further information and guidance on participating in virtual interviews is available to shortlisted candidates by request.
If you are offered a position with this, we will endeavour to accommodate remote-working until the COVID-19 restrictions are lifted.
The Recruitment team are currently working remotely but the phoneline is temporarily closed.
Thank you for your patience.
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AFSL is a growing lending business and is on track to become a strategic pillar within the Admiral Group. As part of the AFSL journey, we would like to sure-up our collection processes, find new innovative ways to support customers, empower colleagues and automate much of the end-to-end process to meet customer’s & colleague’s needs.
This role will play a leading part in this journey; the successful candidate will be responsible for late arrears performance, finding new innovative solutions for customers whilst ensuring the core ‘collections building blocks’ are performing to optimum levels.
You will be asked to shape the strategy for this area, lead alignment across supporting functions, such as Finance, Pricing, Operations, and Digital, and deliver with strong stakeholder engagement and buy-in.
You will be expected to deliver at pace but will have the support to fail quickly, using our test and learn philosophy.
We want an innovative person who is not afraid to try new things out and make things happen.
Overall Role as Late Arrears Lead
Key Duties and Responsibilities
This is not a full definition of the role but covers the main aspects and drivers for success.
About Admiral Financial Services (AFSL)
Admiral Financial Services (AFSL) is the young, energetic lending arm of Admiral Group. Based in Cardiff, we have the freedom to innovate like a small start-up with the fortunate support of Admiral Group.
The journey started for us when we launched unsecured personal loans in June 2017. We went on to be the first direct to consumer car finance provider in December 2017 and since then, we have gone from strength to strength!
Our vision is simple, we’re creating a special lending business for our customers whilst also ensuring AFSL is a fantastic place to work.
Our success goes hand-in-hand with having a strong culture where we put our people and customers first. Our philosophy is simple yet effective: people who like what they do, do it better, and this, in turn, means that our customers receive the level of service and products that they deserve. Our culture is honest, open, and wholeheartedly focused on four key areas: Communication, Equality, Reward & Recognition, and Fun.
Salary, Benefits and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're voted 3rd in the 2020 Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
If you have any queries about this position, please contact Kyle.MEACOCK@admiralgroup.co.uk.